Frequently Asked Questions
Find answers to common questions about our services, pricing, and technical approach.
Pricing & Engagement
How do you define "milestone-based" pricing, and when are payments triggered?
Can I pay for long-term, continuous bioinformatics support, or do you only charge per project?
Is there a minimum project size or budget required to work with AnyHelix?
What happens if the project scope changes halfway through the analysis?
Is the free consultation focused on discussing my research, or is it just a sales call?
How do you handle "rush" projects with tight grant or publication deadlines?
Technical Expertise & Methods
Which specific pipelines or tools do you use for reproducibility?
Can you handle data from niche platforms (e.g., Olink, Nanopore, specialized spatial platforms)?
Do you provide the processed data (e.g., BAM/FASTQ) or just downstream analysis?
Can you integrate our proprietary internal pipelines with your custom analysis?
How do you handle multi-omics integration if the data comes from different batches or labs?
What is your approach to batch effect correction in large-scale studies?
Deliverables & Publication Support
What does "Reviewer Clarification & Defense Support" include? Is there a time limit?
If a reviewer asks for a completely new analysis, is that covered?
Do you provide Docker or Singularity containers used for the analysis?
In what format is the "well-commented source code" delivered?
Will you help write the Bioinformatics Methods section for high-impact journals (Nature/Science/Cell)?
Do you require co-authorship on publications?
Data Security & Compliance
Where is your data infrastructure located?
Are you compliant with GDPR, CCPA, or HIPAA?
How long do you retain data after project completion?
Can we sign an institutional NDA before sharing data or hypotheses?
How do you ensure data isolation when working with competitors?
Collaboration & Communication
Who is my dedicated scientific contact?
What platform is used for weekly updates?
Can my internal team collaborate directly on code via GitHub or GitLab?
Do you offer training or knowledge transfer?
Reliability & Trust
What happens if the QC & Feasibility stage shows poor data quality?
Are the "50+ senior bioinformaticians" full-time staff or consultants?
Who owns the IP created during the project?
Dashboard & Platform
Is the "Chat" feature an AI bot or a real scientist?
Can I upload raw data directly through the AnyHelix portal?
Didn't find your answer?
Feel free to reach out to us. We're always happy to discuss your specific project needs.